Got questions? This way.

FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.

  1. Home
  2. FAQ

General questions:

Helpybo is a powerful platform developed by technopark based Indian Startup "Gaude Business and Infrastructure Solutions" that allows you to effortlessly create your own ChatGPT-powered chatbot, customized to your business needs.

Helpybo ingests your business data, including website content, helpdesk info, knowledge bases, and more. Using this information, the chosen LLM's like GPT-4 or Llama 3 responds accurately to customer and employee inquiries.

With Helpybo, you can leverage GPT-4 or Llama 3 to handle a variety of tasks, from answering customer queries to improving employee efficiency. It's like having GPT-4 or Llama 3, but personalized with your data.

Absolutely. Helpybo prioritizes privacy and ensures a secure, business-grade platform for all your interactions.

By creating a personalized GPT-4 or Llama 3-powered chatbot, Helpybo enhances employee efficiency and customer experience through the capabilities of generative AI, making it a valuable asset for your business.

Technology and Integration:

Helpybo seamlessly integrates with a wide range of technologies, ensuring compatibility with your existing tools and systems.

No coding knowledge is needed. Helpybo is designed for easy integration, allowing users to implement it without any programming expertise.

Absolutely. Helpybo offers versatile integration options, making it suitable for various e-commerce platforms to enhance customer interactions.

Helpybo prioritizes data security. We employ robust measures to ensure the confidentiality and integrity of your information throughout the integration process.

Yes, Helpybo allows for full customization to align with your brand identity, ensuring a seamless and cohesive user experience.

Yes, Helpybo supports real-time data synchronization, ensuring that your information is always up-to-date across integrated systems.

Helpybo offers comprehensive support throughout the integration process, including documentation, tutorials, and dedicated assistance to ensure a smooth setup.

Certainly. Helpybo is designed to integrate seamlessly with third-party APIs, expanding its functionality and compatibility with various applications.

No, Helpybo does not impose limits on the number of integrations, providing flexibility to adapt to the evolving needs of your business. Its all based on the Package you have taken.

Helpybo is committed to continuous improvement. We regularly release updates to introduce new integrations and features, ensuring your experience remains cutting-edge and efficient.

Helpybo is designed to support interactions in multiple languages. Currently, it offers seamless communication in 90 + languages. This includes languages like Arabic, Mandarin, English, Spanish, French, Hindi, Japanese, Korean, Dutch, Norwegian, and many more

Absolutely. Helpybo enables the creation of multilingual chatbots, allowing you to cater to diverse audiences and provide localized support.

Helpybo incorporates advanced language detection algorithms to identify the language of incoming queries, ensuring accurate responses.

No, there's no limit. Helpybo offers flexibility, allowing you to integrate and work with as many languages according to the package chosen as needed for your business.

Helpybo Knowledge Base:

The Custom Knowledge Base is a feature in Helpybo's Admin Backend that allows clients to independently train their chatbot. It enables them to submit content via website links, PDFs, or Docs for the chatbot to learn and respond accordingly.

Once logged into our dashboard, navigate to the Admin Backend, where you'll find the Custom Knowledge Base feature. It empowers you to train your chatbot effortlessly.

You can submit various types of content, including website links, PDFs, or Docs. The chatbot will autonomously train itself based on the information provided.

Absolutely. The Custom Knowledge Base supports multiple languages, allowing you to submit content in different languages to create a multilingual chatbot.

Once content is submitted, the chatbot undergoes an autonomous training process. It learns from the provided information, enabling it to respond accurately to user queries.

According to the Helpybo Subscription Package, you can submit content based on your business needs, allowing for flexibility in training your chatbot with diverse information.

Yes, the Admin Backend provides visibility into the training progress. You can track how your chatbot is evolving based on the submitted content.

Helpybo is designed to be flexible. While structured content is beneficial, there are no strict formatting requirements. You can submit information in a way that suits your preferences.

Yes, the Custom Knowledge Base allows you to update or modify training content in the designated area. This feature ensures that your chatbot stays up-to-date with the latest information. Also you have the option to Reset Knowledge base.

The chatbot begins responding to queries shortly after completing the training process. The duration may vary based on the complexity and volume of the submitted content.

Packages and Subscription:

The Standard Plan offers:

Up to 5 Chatbots
Intelligent Analytics (Silver Level)
Admin Access
250MB Knowledge Base
4000 message credits/month
GPT 3.5 Turbo LLM
Live Agent Dashboard
API Integrations
Any 1 Language
SLA - 99.9% uptime

To subscribe, please contact us through email at or fill out the form embedded on our website.

For pricing details, kindly reach out to us via email at or fill out the form on our website.

The Enterprise Plan is designed for businesses with specific needs. It includes:

Custom number of chatbots (projects)
Scalable content size and queries
Intelligent Analytics (Gold Level)
Customized features
GPT 4 Turbo LLM
Live Agent Dashboard
API Integrations
Support for 100+ Languages
SLA - 99.9% uptime
Custom Branding

Yes, the Enterprise Plan allows customization to meet the unique requirements of your business.

For Enterprise Plan pricing details, please contact us via email at or use the form embedded on our website.

No, the Enterprise Plan supports 100+ languages to cater to a global audience.

Custom branding is included in the Enterprise Plan. Contact us to discuss your specific branding needs during the onboarding process.

No, the Enterprise Plan allows a custom number of chatbots, catering to the scalability needs of your enterprise.

The Enterprise Plan includes a 99.9% uptime Service Level Agreement (SLA) to ensure uninterrupted service. For further details, please reach out to us.

Support and Updates:

Helpybo offers comprehensive support, including documentation, tutorials, and responsive customer service to assist users at every step.

Yes, Helpybo provides a dedicated support team ready to assist with any troubleshooting or inquiries, ensuring a smooth user experience.

Helpybo is committed to regular updates to enhance features, security, and performance. Updates are released [insert frequency] to keep the platform up-to-date.

Updates can be configured for automatic installation for convenience, ensuring users benefit from the latest improvements without manual intervention.

Absolutely. Helpybo values user feedback. You can share suggestions or request features through our dedicated feedback channels for consideration in future updates.

Yes, Helpybo provides a comprehensive knowledge base and documentation to empower users with self-help resources, making it easy to find answers and solutions.

Helpybo keeps users informed through regular communications, including newsletters, release notes, and announcements on the platform's website or dashboard.

Yes, Helpybo offers different support plans tailored to various business needs, providing flexibility for users to choose the level of support that suits them best.

Yes, Helpybo offers training sessions to help users and administrators maximize the platform's capabilities. These sessions can be scheduled based on your convenience.

Helpybo provides continuous support beyond the initial setup. Support plans may have different renewal periods, and users can easily renew to maintain access to ongoing assistance and updates.

We are Gaude Business and Infrastructure Solutions Private Limited. Its a Kerala based accredited Indian IT Startup Organization operating from Technopark, Trivandrum. Please visit our Contact Us page for more information.